Version 2.8 · 28 September 2026

Terms of service

manolo answers your work number, reads your messages and drafts your quotes and invoices. This page is the agreement that comes with it; its companion is the privacy policy, covering what is held about you and your customers.

Who this is between, and when it starts

It is between your business — the Australian trade business whose ABN is on the account — and Telira Pty Ltd (ACN 698 922 682, ABN 32 698 922 682), at U 58/28 Macpherson Street, Warriewood NSW 2102. You agree on the first screen of setup, where the Continue button says so; there is no tick box. manolo does not read your mailbox, your contacts or your calendar until you accept, on that screen. Signing in with Google or Apple is the step before it. It tells manolo your email address (with Hide My Email, Apple’s relay address instead) and, from Google, your photo. Nothing else is read with the access you gave until you accept. manolo records which version of each document you accepted, when, and which app build asked you: the terms you agreed to are the ones that version carries, and the export of your data shows which. Every version is kept with its date, and you can ask us for a copy of any of them. Where this page says the app store, it means whichever store you bought through.

What you need to have

• An ABN. Setup will not finish without one. manolo checks it against the Australian Business Register. The ABN printed on your quotes and invoices is the one your Xero organisation holds; manolo does not put it there.
• A Google account to sign in with, or an Apple Account on an iPhone. There is no manolo password, so whatever protects the account you sign in with protects manolo.
• One account per business. Don’t share it, resell access, or run someone else’s business through it.

manolo never messages your customer on its own

In full, everything manolo can put in front of your customer, and who sent it:

manolo sends nothing else: no booking confirmations, no reminders, no overdue-invoice chasers and no automatic reply of its own, to STOP or to anything else. The phone carrier is a separate matter: when someone texts STOP, Twilio applies its own opt-out handling to your number, which can include the carrier’s standard confirmation text. A booking manolo writes into your calendar carries no guest. The one manolo emails is you, about your own account.

What manolo does without asking

Inside your account, and never outward, manolo will file a message against a job; create and update jobs; add parts and labour lines; draft quotes, invoices and supplier receipts; read a receipt photo; propose booking times; merge two customer records that turn out to be one person; and, if you connect them, keep your Google contacts in step and write into your calendar both the bookings you accept and an entry for a job you start the clock on. Every change goes to a record saying what changed and why. manolo keeps that record on its servers and the app does not show it; write to us if you want to see what it holds about your account. The database refuses edits to that record; the one exception is deleting your account, which scrubs the personal details out of its stored copies of each changed record. The one-line reason manolo wrote for a change is kept as written, and can name a person.

What is yours to check

Quotes and invoices go out under your business name, your ABN and your licence number. They are your documents. The agreement they create is between you and your customer; manolo is not a party to it, and the terms attached to your quotes are the ones you set in the app, not this page.

manolo calculates line totals, GST and the invoice total rather than guessing them, but the figures going in are read by AI off a message, a photo or a receipt. What manolo reads off a supplier receipt always lands in needs review. Sending is where it becomes yours.

manolo is not your tax or BAS agent and never gives tax advice. Ask whether something is GST-free, deductible or claimable and it declines and sends you to your registered agent; it applies the GST your account is set up for, mechanically. It does not verify your trade licence number either — it prints what you typed.

Calls are recorded, and the announcement is not optional

Every answered call manolo records plays an announcement to both sides first, and neither of you can hear the other until it has finished. If the announcement cannot be played, the call is put through and not recorded. You can change the wording or record it in your own voice; what you cannot do is remove it. Your wording is yours. A call that goes to voicemail plays your greeting instead, and the message the caller leaves is recorded. The announcement tells people; it does not by itself prove they agreed. Whether you may record a particular person is yours to get right. The privacy policy covers how recording works, and what happens to the recording.

Your work number is not for emergencies

Using it properly

Don’t use manolo for any of this:

• Marketing or bulk messaging. Your number is for your jobs, not a broadcast list, and the Spam Act 2003 applies to you.
• Messaging somebody who asked you to stop. When a contact replies STOP, manolo records it and refuses to message them. You can undo that, and undoing it is your responsibility.
• Putting in data you have no right to. Don’t load somebody else’s list.
• Recording people you may not record, or using recordings for something other than running your business.
• Working around the parts that hold it together — the approval step, the announcement, the opt-out list, or the sign-in.
• Anything illegal, or anything putting manolo in breach of what Twilio, Google, Xero or an app store require of it.

Most of these manolo cannot stop you doing. They are terms you are agreeing to, not switches in the software.

Money

One plan: A$139 a month, with GST already in it. The store shows the price again before you buy. The price shown is the price charged — no cap on calls, messages, jobs or invoices, no per-message charge. A paid subscription renews every month until you cancel it in the store.

If you are testing manolo before launch

Invited testers pay nothing: no subscription, for as long as the test runs. A test never turns into a paid plan by itself. You are charged only if you later buy a subscription yourself, on the store’s own purchase sheet. A tester can have a work number without a subscription: you apply the same way, the carrier still decides, and manolo pays for the number while the test runs.

The store sells it, not manolo

Apple and Google can enforce this page

Neither is a party to this agreement, but each is a third-party beneficiary of it and may enforce it against you, and the store’s own terms apply to you as well. The store need not maintain or support manolo, and a claim about the app itself — that it does not work, infringes someone’s rights, or breaches a consumer guarantee — is Telira’s to answer, not the store’s. In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price.

The free trial

30 days, with no payment details. manolo counts the days itself: this is deliberately not a store introductory offer. Nothing is charged automatically when a trial ends — you are shown the price and asked to decide, and until you do the app is locked.

The phone number

Your plan covers a dedicated Australian work number, but the number is applied for, not bought: the carrier decides, and only on proof of who is behind it. You can apply at any time; manolo gets the number for you once the carrier has approved it and, if you are a paying customer, a paid subscription has started, so a free trial runs without one. An invited tester needs no subscription: the number is bought as soon as manolo hears the carrier’s approval. If your application is knocked back, or you never lodge one, the price does not change and manolo runs without a number, still drafting from your email and keeping Xero in step.

While your account is locked

Nothing is deleted because you have not paid, and nothing is missed. Calls and messages to your number are still taken in and kept while you decide, but manolo’s assistant does not work on them until your access returns. The clocks in the privacy policy, under How long it is kept, keep running as they always do. Exporting your data and deleting your account are never blocked by an unpaid bill.

If the price changes

You will be told at least 30 days before it takes effect, and you can cancel instead. The stores’ own rules about a rise on a running subscription apply on top.

Stopping

Cancelling

Cancel in the store — the app links you there from Settings → Plan and billing. That stops the renewal; it deletes nothing. Your work stays where it is, and once the period you paid for runs out the app locks as at the end of a trial, until you start a plan again.

Your phone number, if you stop paying

The number is held 30 days after your subscription ends. manolo warns you when the window opens, again at three weeks, and again two days before the end, and releases it only once it can see that last warning was delivered. A released number is gone: subscribing again gets you a different one. A test runs with no billing at all, so there is no subscription to end and this clock never starts on a tester’s number.

Deleting your account

Yours to do, at Settings → Sign-in and privacy → Delete my account. It cannot be undone and there is no grace period: you are signed out and your number and mailbox stop feeding manolo straight away. The erasing itself takes longer, because part of it waits on other companies. Export first, and download the file from the email before you delete: the link stops working once your account is deleted. What it deletes, what it keeps and what it cannot reach are in the privacy policy. Two are agreements rather than technical details:

• If you pay through Google Play, deleting your account cancels your subscription: Google Play takes no further payment, and the time you have already paid for is not refunded. If you pay through the App Store, deleting your account does not cancel your subscription, which belongs to your Apple account. Cancel it in the App Store first, or you will keep being charged for an account that no longer exists.
• Deleting your account stops your number working straight away, and releases it after the same window as above — it takes no calls or texts in the meantime, and unlike a lapse no warning goes out before it is released. If you want to keep the number, talk to us before you delete: afterwards manolo no longer knows whose number it was.

If manolo has to stop you

manolo may suspend or close an account breaking the section above, or putting manolo in breach of what its providers require. You will be told why, given a chance to fix it unless the problem cannot wait, and time to export your data.

Your data is yours

What you and your customers put into manolo stays yours. manolo holds it and works on it to run the service for you and nothing else — never sold, and no advertising anywhere in the product. Take a copy any time from Settings → Sign-in and privacy → Export my data, which emails you a download link. manolo does not promise everything stays in Australia; the privacy policy sets out where it goes.

What manolo doesn’t promise

• That it is always up. There is no uptime guarantee. manolo depends on Google Cloud, Twilio, Google, the app store, Xero and ServiceM8, and when one is down, the part of manolo that needs it is down.
• That it catches every job. manolo is not a substitute for looking.
• That a connected service behaves. Those providers change what they allow and can suspend or rate-limit you for their own reasons. Their terms are between you and them.

If something goes wrong

Subject to that, manolo’s liability to you is limited to the fees paid for manolo in the twelve months before whatever went wrong, and neither of us is liable to the other for indirect or consequential loss. You are responsible for what you send under your own name: the quotes and invoices you approve, the messages you type, and the calls you make.

Which law applies

These terms are governed by the law of New South Wales, Australia, and you and Telira Pty Ltd each submit to the courts of New South Wales.

Changes, and questions

When these terms change, the version and date at the top change with them, and this page shows the current version. A new version applies from the date it takes effect, not to anything that happened before it. If a change materially affects you, you will be told before it takes effect; if you do not want to accept it, cancelling is how you say so. Write to daniel@manolo.com.au.

Back to manolo