Delete your manolo account.
You can delete your account in the app, or by email without installing or signing in to anything.
Settings → Sign-in & privacy → Delete my account, then confirm. The same button is on the plan screen if your subscription has ended.
Email daniel@manolo.com.au with the subject Delete my manolo account. You do not need the app.
Send it from the address you sign in to manolo with. If you chose Hide My Email with Apple, send it from your own address and include the address the app shows under Settings → Sign-in & privacy. We reply to the address you sign in with to confirm the request before anything is erased, and tell you when it is done. We never ask for a password, and please do not email identity documents.
Deleting your account signs you out everywhere and stops manolo taking in anything new. manolo erases the personal details in your customer, job, quote, invoice and message records. It deletes your call recordings and photos, except a photo attached to a supplier receipt. It also ends manolo’s access to your Google, Xero and ServiceM8 accounts, and hands back its Sign in with Apple access. Only you can remove the manolo add-on from ServiceM8, and if manolo still shows under Sign in with Apple in your iPhone’s Settings afterwards, delete it there. This cannot be undone, so export your data from Settings first and download it from the email manolo sends you: the link stops working once your account is deleted.
The number stops taking calls and texts straight away. We hold it for 30 days and then release it. The identity documents and the carrier sub-account behind it are deleted at the same time. If you want to keep the number, talk to us before you delete your account. After that, manolo no longer knows whose number it was.
manolo keeps a small set of records. These include supplier receipts, each with its photo or the email it came from, which are kept as tax records. They also include the record that a quote was accepted. The Privacy Policy lists each one and why it is kept.
Your subscription is held by Google Play or the App Store, not by manolo. If you pay through Google Play, deleting your manolo account cancels it: Google Play takes no further payment, and the time you have already paid for is not refunded. If you pay through the App Store, deleting your account does not cancel it. Cancel it in the App Store first, or you will keep being charged.
To delete the import and keep your account, email daniel@manolo.com.au. We remove it within 30 days and tell you what was kept.
You don’t have a manolo account, but you can still ask us to delete your details. Email daniel@manolo.com.au and tell us which business you dealt with. Please do not send identity documents.
The waitlist is separate from app accounts. Deleting your account does not take you off the waitlist, and leaving the waitlist does not affect your account. Email daniel@manolo.com.au from the address you joined with and ask to be taken off.